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Parcel & Freight Audit Software

With our parcel audit services, Shipware claims all eligible refunds for UPS, FedEx and LTL shipments and credits them directly back to your carrier account.

Your weekly carrier invoices are loaded with errors. From late shipments to incorrect address corrections, charges for service failures and billing errors can account for 1% to 9% of your total invoice. Our proprietary shipping audit software automatically claims all eligible refunds, ensuring your shipping carriers are held accountable.

Claim My Refunds

Our Invoice Audit & Recovery Process:

Access Online Billing
Step 1

Access Online Billing

Once we connect to your parcel carrier’s online billing account, all eligible refunds are claimed. Set up only takes a few minutes!

Identify Service Errors & Billing Errors
Step 2

Identify Service Errors & Billing Errors

Our shipping audit software checks each shipment for multi-point audit of failure, any one of which can grant you a full refund.

Recover Refunds
Step 3

Recover Refunds

Incorrect charges are refunded and credited directly back to your account. No work is required on your end.

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Why Should Shipware Audit My Invoices?

Over $2 billion in eligible refunds per year goes unclaimed by businesses shipping with UPS and FedEx alone. Small parcel carriers and freight companies offer service guarantees and provide claims services that many businesses don’t take advantage of because they simply don’t have the time or resources. Shipware’s audit solution ensures you’re returned the money you’re owed.

Parcel auditing can lead to significant cost savings. Shipping carriers make errors in their billing and fail to meet their service guarantees. Identifying and rectifying these errors leads to refunds and improved shipping practices.

If you’re shipping hundreds or thousands of small parcels per day, manual parcel auditing becomes unrealistic. You’ll incur high time and labor costs while sacrificing accuracy, ultimately losing out on refunds. Our industry-best automated audit software runs a 65-point check on each shipment with complete accuracy, so you don’t have to.

We know lost & damaged claims are a time-consuming and, often, frustrating process. Our team of audit pros will manage and streamline the entire process for you, relieving you of the headache and shortening your shipping cost-recovery time.

Businesses that partner with Shipware average 21.5% savings on annual shipping costs

Whether they spend $100 million or fifty thousand per year on shipping, Shipware has helped businesses across all sizes and industries cut costs and spend smarter.

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What we learned after working with Shipware is that the confidentiality provision in carrier pricing agreements is a well thought-out strategy to prevent shippers from understanding the rates and terms of other shippers since we can’t disclose rates. The Shipware process allowed us to better understand the discounts and concessions we were entitled to without any breach in terms with our delivery partners.

VP of Supply Chain, Automotive

Detroit MI
We used to use a broker for our LTL shipments. In theory, it’s a good concept: benefit with deeper discounts by aggregating volume from hundreds of other shippers. However, after working with Shipware, we learned that we could avoid huge broker markups and reduce our LTL costs by forging direct relationships with the carriers. We are saving 18% with the same high-quality LTL providers we had been using previously, and as we grow, WE benefit with even higher discounts – and not the broker. We’re also using Shipware’s TMS to identify the right carriers for the right loads for better time in transit at lower costs. I’ll never use a broker again.

Dir of Transportation, Consumer Products

Carlsbad CA
I’m not new to logistics. Been at my job nearly two decades, and I’ve worked with 4-5 parcel invoice audit companies during my career. Shipware’s audit is hands down the best. It delivers significantly greater savings week in and week out, and their spend management reports and portal are tools I actually use to improve my business.

President, Automotive

San Diego CA

Frequently Asked Questions

No, there’s no parcel audit software or freight audit software to install. Shipware’s cloud-based audit service runs on our servers, completely in the background. All we need to do is connect to your online billing account to retrieve your parcel invoices and refunds are processed and credited back to your account automatically.
There are no out of pocket costs and you can expect guaranteed returns! Our parcel audit pricing is customized for you based on factors like shipping spend and package volume. We partner with small and large businesses alike and work closely with you to develop a package that fits your needs. Most plans operate on gainshare pricing, meaning we pay ourselves with a portion of the recovered shipping costs.
Shipware’s software uncovers a variety of errors, including late deliveries, incorrect weight or dimension charges, incorrect discount application, non-compliance with negotiated rates, incorrect surcharges, duplicate charges, and charges for service failures.
Once errors are identified, Shipware will file a claim with the carrier on your behalf. The carrier reviews the claim, and if valid, issues a credit that is applied directly to your account. This part of the audit process can vary depending on the carrier's policies and the type of error identified.
Right now, connecting your account to our UPS audit and FedEx audit software can be done in a snap and setup only takes a few minutes. We also have the capability to audit DHL invoices with some considerations. Speak to a Shipware representative today to learn more about our DHL audit.

Start Auditing Your Carrier Invoices Today!

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