What Is a Parcel Invoice Audit?
A parcel invoice audit is an automated review of carrier invoices to identify billing errors, service failures, duplicate charges, incorrect surcharges, missed discounts, and refund opportunities. Shipware checks every eligible UPS, FedEx, DHL, regional carrier, and LTL shipment through a 65-point audit, then manages eligible shipping refund recovery so approved credits return to your carrier accounts.
Carrier contract optimization helps prevent negotiated-rate errors from recurring, while our shipping spend management portal gives teams visibility into audit findings, refund trends, and ongoing shipping cost reduction opportunities. Shipware can also support parcel payment automation to improve invoice reconciliation and payment accuracy.
See how high-volume shippers recover billing errors at scale. Small and mid-sized shippers can get started immediately through our SMB rate programs, which include built-in invoice auditing.
How Our Shipping Refund Recovery Process Works
Connect Carrier Billing Data
Shipware securely connects to your carrier billing data so every eligible parcel invoice audit can run automatically. Setup takes only a few minutes and requires no new software.
Audit Every Eligible Shipment
Our 65-point automated audit checks each eligible shipment for late deliveries, duplicate charges, incorrect dimensions or weights, surcharge errors, and negotiated-rate compliance issues.
File and Manage Refund Claims
When Shipware identifies recoverable carrier invoice errors, our team manages shipping refund recovery and helps ensure approved credits are returned to your carrier accounts.
Why Should Shipware Audit My Invoices?
Over $2 billion in eligible refunds per year goes unclaimed by businesses shipping with UPS and FedEx alone. Small parcel carriers and freight companies offer service guarantees and provide claims services that many businesses don’t take advantage of because they simply don’t have the time or resources for invoice auditing and are not using automated small parcel audit software. Shipware’s audit solution ensures you’re returned the money you’re owed, addressing any billing errors and maximizing your savings.
Parcel invoice auditing can lead to significant cost savings. Shipping carriers make errors in their billing and fail to meet their service guarantees. Identifying and rectifying these errors leads to refunds and improved shipping practices.
If you’re shipping hundreds or thousands of small parcels per day, manual parcel auditing becomes unrealistic. You’ll incur high time and labor costs while sacrificing accuracy, ultimately losing out on refunds. Our industry-best automated audit software runs a 65-point check on each shipment with complete accuracy, so you don’t have to.
We know lost & damaged claims are a time-consuming and, often, frustrating process. In addition to an intelligent audit of your parcel invoices, our team of audit pros can manage and streamline the entire lost & damaged claims process for you, relieving you of the headache and shortening your shipping cost-recovery time.
Businesses that partner with Shipware average 21.5% savings on annual shipping costs
Whether they spend $100 million or fifty thousand per year on shipping, Shipware has helped businesses across all sizes and industries cut costs and spend smarter.
Frequently Asked Questions
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