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Parcel & Freight Audit Software

With our parcel audit services, Shipware claims all eligible refunds for UPS, FedEx and LTL shipments and credits them directly back to your carrier account.

Your weekly carrier invoices are loaded with errors. From late shipments to incorrect address corrections, charges for service failures, and billing errors that parcel auditing covers can account for 1% to 9% of your total invoice. Our proprietary intelligent audit shipping software automatically claims all eligible refunds, ensuring your shipping carriers are held accountable in this competitive market.

Claim My Refunds

Our Invoice Audit & Recovery Process:

Access Online Billing
Step 1

Access Online Billing

Once we connect to your parcel carrier’s online billing account, all eligible refunds are claimed by our parcel audit services. Set up only takes a few minutes!

Identify Service Errors & Billing Errors
Step 2

Identify Service Errors & Billing Errors

Our shipping audit software checks each shipment for multi-point audit of failure, any one of which can grant you a full refund.

Recover Refunds
Step 3

Recover Refunds

Incorrect charges and billing errors are refunded and credited directly back to your account. No work is required on your end.

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Why Should Shipware Audit My Invoices?

Over $2 billion in eligible refunds per year goes unclaimed by businesses shipping with UPS and FedEx alone. Small parcel carriers and freight companies offer service guarantees and provide claims services that many businesses don’t take advantage of because they simply don’t have the time or resources for invoice auditing and are not using automated small parcel audit software. Shipware’s audit solution ensures you’re returned the money you’re owed, addressing any billing errors and maximizing your savings.

Parcel invoice auditing can lead to significant cost savings. Shipping carriers make errors in their billing and fail to meet their service guarantees. Identifying and rectifying these errors leads to refunds and improved shipping practices.

If you’re shipping hundreds or thousands of small parcels per day, manual parcel auditing becomes unrealistic. You’ll incur high time and labor costs while sacrificing accuracy, ultimately losing out on refunds. Our industry-best automated audit software runs a 65-point check on each shipment with complete accuracy, so you don’t have to.

We know lost & damaged claims are a time-consuming and, often, frustrating process. In addition to an intelligent audit of your parcel invoices, our team of audit pros can manage and streamline the entire lost & damaged claims process for you, relieving you of the headache and shortening your shipping cost-recovery time.

UPS Audits

UPS Audits

Shipware provides insights into potential savings and service optimizations for UPS shipments, leveraging advanced auditing technology and expertise.

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FedEx Audits

FedEx Audits

Discover how Shipware can reduce billing inaccuracies and unlock savings opportunities through comprehensive FedEx shipment audits.

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Businesses that partner with Shipware average 21.5% savings on annual shipping costs

Whether they spend $100 million or fifty thousand per year on shipping, Shipware has helped businesses across all sizes and industries cut costs and spend smarter.

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I can't say enough great things about working with Paul at Shipware. He really put our minds at ease during the process and did not abandon us after our agreement was signed. Its really nice to have a partnership with a company that takes that sentiment to heart.

Manager of Logistics, Retail

We have worked with other vendors in this space in the past and Shipware stands out because of their industry knowledge of the carrier contract process and their hands-on approach in assisting with contract pricing. Every month, we receive customized shipment reporting and dashboards that are used throughout the company.

Manager of Logistics, Retail

We work with a team of industry experts that collectively provide outstanding insight into carrier pricing details and tactics. They did an outstanding job helping us focus on what matters the most for our business, which in turn allowed us to reduce our shipping costs while providing the service we need. Very consultative approach, educating us along the way and always taking time to answer questions. I have worked with two other companies providing the same services over the past 20 years and Shipware is by far the best. Truly a professional organization that puts value in a strong working partnership.

VP of Logistics, Manufacturing

Frequently Asked Questions

No, there’s no parcel audit software or freight audit software to install. Shipware’s cloud-based audit service runs on our servers, completely in the background. All we need to do is connect to your online billing account to retrieve your parcel invoices and refunds are processed and credited back to your account automatically.
There are no out-of-pocket costs to audit shipping carrier invoices and you can expect guaranteed returns! Our parcel audit pricing is customized for you based on factors like shipping spend and package volume. We partner with small and large businesses alike and work closely with you to develop a package that fits your needs. Most parcel and freight auditing plans operate on gainshare pricing, meaning we pay ourselves with a portion of the recovered shipping costs.
Shipware’s software uncovers a variety of errors, including late deliveries, incorrect weight or dimension charges, incorrect discount applications, non-compliance with negotiated rates, incorrect surcharges, duplicate charges, and charges for service failures.
Once billing errors are identified, Shipware will file a claim with the carrier on your behalf. The carrier reviews the claim, and if valid, issues a credit that is applied directly to your account. This part of the audit process can vary depending on the carrier's policies and the type of error identified, but we ensure that your freight cost is accurately accounted for and corrected.
Right now, connecting your small parcel shipping accounts to our UPS audit and FedEx audit software can be done in a snap and setup only takes a few minutes. We also have the capability to audit DHL invoices with some considerations. Speak to a Shipware representative today to learn more about our DHL small parcel auditing.

Start Auditing Your Carrier Invoices Today!

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