It’s that time of year again! Seasonal retailers are in full-court press to prepare for the fast-approaching busy holiday season. But those of us that rely on FedEx and UPS to get our products to the doorsteps of our customers need to be aware of several new changes that will impact both shipping costs as well as guaranteed transit times.
CHANGES TO RATES DURING THE HOLIDAY SEASON
Both FedEx and UPS have announced new, temporary holiday surcharges that will impact shipping costs for e-commerce businesses this holiday season.
UPS Rate Increases for Holiday 2017
In June, UPS announced a new peak season charge applicable during selected weeks in November and December 2017. The increase means that every residential package shipped at some point during the 2017 Christmas holiday will incur price increases. Residential packages will increase as follows:
- UPS Next Day Early, UPS Next Day Air, UPS Next Day Air Saver: $.81 per package, Dec 17-23, 2017
- UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Select: $.97 per package, Dec 17-23, 2017
- UPS Ground (including Ground with Freight Pricing): $.27 per package, Nov 19-Dec 2, 2017 and Dec 17-23, 2017.
- UPS SurePost: $.36 per package, Nov 19-Dec 2, 2017 and Dec 17-23, 2017.
- Residential packages shipped from an origin within the 48 contiguous states to a destination within Alaska, Hawaii, or Puerto Rico will increase $2.99 for all services Nov 19-Dec 2, 2017 and Dec 17-23, 2017.
- Large Package Surcharges (length plus girth over 130 inches) will increase an additional $24.00 Nov 19-Dec 23, 2017.
- Over Maximum Limits surcharges (actual weight over 150 pounds, single side over 108 inches, or over 165 inches in length plus girth) will increase an additional $249.00 Nov 19-Dec 23, 2017.
FedEx Rate Increases for Holiday 2017
Unlike UPS which is increasing surcharges on every residential package, FedEx limited its increases larger packages only, whether shipped to a commercial address or residence. The following FedEx surcharge increases will take effect during the holiday shipping period of Nov. 20, 2017-Dec. 24, 2017:
- Additional Handling Surcharge: Will increase $3 (27.3%) to $14
- Oversize Charge: Will increase $25 (34.5%) to $97.50
- Ground Unauthorized Package Charge: Will increase $300 (260.9%) to $415
Details of the FedEx surcharges are available here.
CHANGES TO SERVICE GUARANTEES
In addition, both package delivery companies announced changes to standard guaranteed delivery times, elongating the time they have to deliver a package and still be considered “on-time”, and also eliminating the service guarantee altogether.
FedEx Service Guarantee Changes for Holiday 2017
The FedEx Money-Back Guarantee will be suspended temporarily on the following dates:
- Wednesday, Nov. 22, 2017, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.
- Monday, Dec. 18, through Saturday, Dec. 23, 2017, for shipments delivered by the end of the day on the published delivery commitment date for the selected service and destination
Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee. The money-back guarantee for FedEx Ground and FedEx Home Delivery® will be suspended temporarily for packages picked up on Monday, Nov. 27, through Sunday, Dec. 24, 2017.
It’s important to note that FedEx also made changes in 2017 to Valentine’s Day and Mother’s Day service guarantees. FedEx gets an extra 90 minutes on top of published Express transit times to make delivery before the shipment is considered “late”.
The FedEx holiday money-back guarantee policy can be found here: http://bit.ly/2vEL0v9.
Shippers can also access FedEx’s holiday schedule for important dates and deadlines to avoid shipping delays at: http://bit.ly/2iFqQAj
UPS Service Guarantee Changes for Holiday 2017
Like FedEx, UPS is changing its published guarantee times to allow additional time-in-transit as follows: From Nov. 20 to Dec. 30, a limited number of UPS® Ground and UPS® Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit. Visit ups.com/holidays to use the Holiday Ground Impact Tool to identify changes by ZIP code pairs. All UPS 2nd Day Air and UPS 3 Day Select packages tendered Dec. 18-19 will require an additional day in transit. UPS 3 Day Select packages tendered on Dec. 19 will be delivered after Christmas.
UPS advises shippers to reference www.ups.com/ctc at the time of shipping for the most up-to-date time-in-transit details. UPS Air and international Air packages picked up or delivered within the United States are guaranteed throughout the holiday season. However, commitment times for Air and international Air packages scheduled for delivery Nov. 24 and Dec. 18 – Dec. 23 will be extended as follows: UPS Next Day Air Early and UPS Worldwide Express Plus services will be extended by 90 minutes and all other Air and international Air services will be extended to end-of-day.
On the other hand, the guarantee for all UPS Ground shipments, including shipments to and from Alaska, Hawaii and Puerto Rico, and UPS Standard shipments picked up or scheduled for delivery between Nov. 27 – Dec. 24 will be suspended.
UPS’s year-end holiday schedule is available at: http://bit.ly/2xIir1u. Additional information on the UPS service guarantee during the holidays can be found on the UPS website at: http://bit.ly/2vzpNUg